CC4 - 2.1 Status Mapping

The status mapping should be created based on the User Status that SAP Solution Manager will send to Jira. The status received from SolMan will be linked to a Jira Transition that will execute the change of the Status in Jira.

To make things easier to be explained, we created a Jira Workflow that represents the same status we want to synchronize from SolMan. This is not a requirement and the mapping configuration enables you to customize complex workflow synchronization between Jira and SAP Solution Manager.

The status change for our example will happen according to the following schema:

Open

To create a new mapping entry, please filter the correct “Connection Profile” and click on “Create Status Mapping”.

Open

Inform all required fields according to the interface requirement.

We have the following status mapped: