The inbound and outbound configuration will work based on what data and status should be expected to be sent out Jira or received back from SolMan.

CC4 - 2.1 Status Mapping

The status mapping should be created based on the User Status that SAP Solution Manager will send to Jira. The status received from SolMan will be linked to a Jira Transition that will execute the change of the Status in Jira.

To make things easier to be explained, we created a Jira Workflow that represents the same status we want to synchronize from SolMan. This is not a requirement and the mapping configuration enables you to customize complex workflow synchronization between Jira and SAP Solution Manager.

CC4 - 2.2 User Mapping

This mapping is used to describe the user synchronization based on the fields required to the with SAP Solution Manager.

To create a new mapping entry, please filter the correct “Connection Profile” and click on “Create User Mapping”.

Inform all required fields according to the interface requirement.

CC4 - 2.3 Text Mapping

This mapping is used to describe the multiline text fields required to sync with SAP Solution Manager.

To create a new mapping entry, please filter the correct “Connection Profile” and click on “Create Text Mapping”.

Inform all required fields according to the interface requirement.

CC4 - 2.4 Field Mapping

This mapping is used to describe the singleline fields required to the sync with SAP Solution Manager. You can synchronize Jira Standard fields and Custom Fields.

To create a new mapping entry, please filter the correct “Connection Profile” and click on “Create Field Mapping”.