The inbound and outbound configuration will work based on what data and status should be expected to be sent out Jira or received back from SolMan.

https://crossalm2.atlassian.net/wiki/spaces/JXFB/pages/6574178917

The status mapping should be created based on the User Status that SAP Solution Manager will send to Jira. The status received from SolMan will be linked to a Jira Transition that will execute the change of the Status in Jira.

To make things easier to be explained, we created a Jira Workflow that represents the same status we want to synchronize from SolMan. This is not a requirement and the mapping configuration enables you to customize complex workflow synchronization between Jira and SAP Solution Manager.

https://crossalm2.atlassian.net/wiki/spaces/JXFB/pages/6574178952

This mapping is used to describe the user synchronization based on the fields required to the with SAP Solution Manager.

To create a new mapping entry, please filter the correct “Connection Profile” and click on “Create User Mapping”.

Inform all required fields according to the interface requirement.

https://crossalm2.atlassian.net/wiki/spaces/JXFB/pages/6574178979

This mapping is used to describe the multiline text fields required to sync with SAP Solution Manager.

To create a new mapping entry, please filter the correct “Connection Profile” and click on “Create Text Mapping”.

Inform all required fields according to the interface requirement.

This mapping is used to describe the singleline fields required to the sync with SAP Solution Manager. You can synchronize Jira Standard fields and Custom Fields.

To create a new mapping entry, please filter the correct “Connection Profile” and click on “Create Field Mapping”.