Jump Link Button in CRM Web UI

Owned by Peter Weigel
Last updated: Jul 10, 2024
2 min read

Introduction

If you are displaying or editing a Bussiness Transaction in CRM Web UI. You can navigate to the external ticket by clicking the link shown in the “Integration Records” assignment block.

If you want to have a faster navigation, you can additionally configure a button in the toolbar of the overview page im CRM Web UI.

Configuration

We are not delivering any UI configuration for SAP’s standard transaction types or your custom-specifc transaction types. You have to adjust the configuration by your own.

Please open a Buisness Transaction where you want to configure a link button.
Please open Web UI Configuration.
Here you can find the button configuration. There should be already a lot of buttons and separators there.
Now find a good position where you want to place the link button.
Insert a new button definition there:

  • ID

    • Choose /XALM/CC4_EXT_URL if you want to define a button template used for any active integrations. If muptiple integrations are active at the same time, multiple buttons will be build.

    • Choose /XALM/CC4_EXT_URL_<EXTSYSGUID> where <EXTSYSGUID> is an specific External System Guid you are using. This configuration will be used only for this specific integration.

  • Text

    • If you are leaving the text empty, we will build a text “Link: <ExtId>”.

    • If you are maintaining a static text here, we will use it but we will add “: <ExtId>.

    • If you are maintaining a text with placeholders #EXT_SYS_GUID# and/or #EXT_REC_ID#, we will replace these placeholders by the External System Guid and/or the External Ticket/Record ID.

  • Tooltip

    • If you are leaving the tooltip empty or if you are maintaining a static text here, we will relace it by “Navigate to external tool <EXT_SYS_GUID> and open ticket <EXT_REC_ID>.”

    • If you are maintaining a tooltip with placeholders #EXT_SYS_GUID# and/or #EXT_REC_ID#, we will replace these placeholders by the External System Guid and/or the External Ticket/Record ID.

  • Enable

    • If you are not enabling this configuration, it will not be enabled.

image-20240710-150847.png

Behaviour

The button will be build and displayed if there is an active CC4 integration existing for the Buisness Transaction. If there is no integration existing or only an integration with a different External System Guid existing, the button will not be displayed.

Prerequisite

This feature is existing since July 2024. Please update your CC4 if needed.

Please note that this feature is supporting CRM Web UI only. Focused Build UI5 Apps are not supported. In your Focused Build UI5 App you just have to click on the External Ticket ID to start navigation.