Issue

Your want to create a new transport request. This creation is failing with the error message “Instance with the same key already exists.”.

Root cause

We are shadowing/storing all transport request details in table /XALM/D_CC5_REQ of your managing system. There are some keys, indexes and checks implemented. These keys/indexes/checks are ensuring that a transport request can be assigned only once to ticket.

Maybe in the past there was something going wrong creating a entry with a system but without a transport request id. This entry might now block the creation of new entries for the same system because on creation the transport request id is empty/initial and because such an entry is already existing.

Solution

Usually this issue should not occure. If transport request creation is failing, the corresponding datzaset should never be saved to database. However in our own development system it happened and maybe in some customer systems it will happen too.

Please logon into your SAP system (managing system), call SE16, open table /XALM/D_CC5_REQ, earch for entries with empty ID and delete this entry.

If the issue will occure again and again, please contact our support. We will help you to find and fix the root cause.