For UI16 and earlier we provide a UI Formatter that displays a log of all synchronizations associated with the current ticket.

Example Configuration CC4-Synchronization Log

Add new section in Form

Open a ticket, where you want to change the form.

(1) Right click on the grey bar on top and (2) choose “Form Builder” (or form design).

A new window will open where you can edit the layout of the form.

In form builder scroll down and add a new section:

Hover over “+” sign and then click “Add section”.

Edit the name of the new section:

Add CC4 Log Formatter

If you have a new section (or want to add the Formatter to another existing section) choose “more” and “Formatters” in the menu:

You should be able to see the CC4 Log:

Via drag and drop you can place the formatter to a desired position in form.

Lastly, save the changes (right top corner).

Refrech the page of your open form and you will be able to see the log.