Attachment synchronization
- 1 ServiceNow Side
- 1.1 Basic support
- 1.2 Options
- 2 SAP side
ServiceNow Side
Basic support
To activate synchronization of attachments from ServiceNow to SAP SolMan, simply add the attribute “ISATTACHSET” to the payload definition of the tasktype:
Go to All → CC4 → Customising and choose the payload you want to add attachments and add new name-value pair. value can be left initial.
Options
Without any specifications all attachments will always be sent. Per default the binary data will be sent. To fine tune this feature, following options are aviable:
Option Name | Option Value(s) | explanation |
---|---|---|
delta_user | the username (id) of integration user created in ServiceNow instance | All attachments coming from SolMan will be created by this integration user and you might not want to send those attachments back. |
delta | LAST FULL | LAST will sent only attachments created after last synchronization; FULL sends all attachments associated to this ticket |
sending_mode | binary [default] url | binary is recommended when only a few or small attachments in one ticket. The binary data is sent inside the body-payload and might get relatively big url is recommended for many big attachments per ticket. To get the actual attachment, an additional REST-GET call has to be performed form SAP side, which leads to more traffic overall. |
A final definition might look like this: