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  • Name;

  • Contact details such as email and/or phone number;

  • Information about the services we provide;

  • Information about your browser session, device, network, statistics of use and behaviour;

  • Additional personal data by using one of our services;Additional personal information requested by us and/or provided by you or a third party;

  • Usage Data

Cross ALM GmbH may also gather data regarding how the service is accessed in order to improve the quality of our services. This data can be composed of IP addresses, used browser and version, pages that trigger the connector, date and time of the execution and other diagnostic data.


Your content to this policy followed by your submission of such information represents the agreement to that transfer. Cross ALM GmbH will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Cross Connectors specific case

Since the Cross ALM’s Cross Connectors work with Jira Issues within the Jira system of customers, it is important to mention that Cross ALM does not have access to the content (such as Summary, Description, Assignee, Reporter etc.) of the Issues that work with the Cross Connectors or to any private information of the customer’s Jira instances. Cross ALM has only access to the data provided by the Atlassian Marketplace. This data may include the start date of usage of the Add-On, License ID, contact’s name, hosting type or number of users in Jira Instance.

Disclosure of data

Cross ALM GmbH is allowed to disclose your Personal Data if necessary: