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Table of Contents
Note

UNDER CONSTRUCTION

Create a technical user or choose an existing user

  • You need a technical user on SNOW ServiceNow side for communication from SAP Solution Manager to SNOWServiceNow.

  • Logon to your SNOW ServiceNow Instance with the technical user

    • Please check the logon to your SNOW ServiceNow Instance with the technical user created in the step before.

  • Verify authorizations

    • Required role: Admin

    • Go to All → System Security → Users and Groups → Users

      Click “New” to create a new user.

      Make sure “Internal Integration User” is selected and a password is set.

      This users logon will be needed for the definition of the RFC destination on SAP side.

Configuration REST Message

Required Roles: admin or web_service_admin.

...

  • Authentification type - Basic

  • Basic auth profile - create a authentification profile with SAP logon user and password

Register/Refresh HTTPS certificate - Download in

...

ServiceNow

Excerpt

  • Please access your SNOW ServiceNow Instance e.g. by using the URL https://<host>:port/.

  • Open certificate e.g. in Chrome by clicking the lock next to the URL and select “Connection is secure“ and “Certificate is valid”.

  • In the “Details”-tab of the certificate-viewer you can export the certificate.

  • now that you’ve downloaded the certificate, you need to import it into your SAP system.

  • Goto your SAP system and perform logon.

  • Call transaction STRUST.

    • Select node “SSL Client DEFAULT”.

    • Execute menu action Certificate → Import.

       

    • Select certificate file previously saved.

    • Add imported certificate to certificate list by pressing the related button.

    • Perform save.

  • In the “Details”-tab of the certificate-viewer you can export the certificate.

Create RFC Destination to

...

ServiceNow

  • Open transaction SM59 and Edit → Create.

...

  • Name: <Whatever you want> (Proposal: SNOWServiceNow)

  • Type: G HTTP Connection to external server

  • Technical Settings

    • Host: <Host of SNOW ServiceNow Instance>
      (You can find host and port of your SNOW ServiceNow instance in your URL address bar of your internet browser when logging into or working with SNOWServiceNow)

    • Port: 443
      (For HTTPS or 80 for HTTP or whatever is used in your landscape.)

    • Path: Empty

  • Logon & Security

...

If you receive an HTTP status code 200 the connection is working. If you receive an error message, please verify host, port, username and password. Please ensure that a valid certificate is uploaded to STRUST.

 

Check connection

Note

UNDER CONSTRUCTION

 

Create and maintain a configuration profile

Please refer to page /wiki/spaces/CC4C/pages/6459261061 for details.