UNDER CONSTRUCTION

Create a technical user or choose an existing user

You need a technical user on ServiceNow side for communication from SAP Solution Manager to ServiceNow.
Logon to your ServiceNow Instance with the technical user
- Please check the logon to your ServiceNow Instance with the technical user created in the step before.
Verify authorizations
- Required role: Admin
- Go to All → System Security → Users and Groups → Users
  Click “New” to create a new user.
  Make sure “Internal Integration User” is selected and a password is set.
  This users logon will be needed for the definition of the RFC destination on SAP side.

Configuration REST Message

Required Roles: admin or web_service_admin.

Go to All → System Web Services → Outbound → REST Message

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Look for CC4_rest and open the record.

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Choose under tab Authetification

Authentification type - Basic
Basic auth profile - create a authentification profile with SAP logon user and password

Register/Refresh HTTPS certificate - Download in ServiceNow

Please access your ServiceNow Instance e.g. by using the URL https://<host>:port/.
Open certificate e.g. in Chrome by clicking the lock next to the URL and select “Connection is secure“ and “Certificate is valid”.
In the “Details”-tab of the certificate-viewer you can export the certificate.
now that you’ve downloaded the certificate, you need to import it into your SAP system.
Goto your SAP system and perform logon.
Call transaction STRUST.
- Select node “SSL Client DEFAULT”.
- Execute menu action Certificate → Import.
- Select certificate file previously saved.
- Add imported certificate to certificate list by pressing the related button.
- Perform save.
In the “Details”-tab of the certificate-viewer you can export the certificate.

Create RFC Destination to ServiceNow

Open transaction SM59 and Edit → Create.

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Name: <Whatever you want> (Proposal: ServiceNow)
Type: G HTTP Connection to external server
Technical Settings
- Host: <Host of ServiceNow Instance>
  (You can find host and port of your ServiceNow instance in your URL address bar of your internet browser when logging into or working with ServiceNow)
- Port: 443
  (For HTTPS or 80 for HTTP or whatever is used in your landscape.)
- Path: Empty
Logon & Security
- Authentication: Basic
- Username: ServiceNow-technical user with admin roles (or technical user with similiar authorizations)
  - (see also https://crossalm2.atlassian.net/wiki/spaces/JSMI/pages/6493995014/CC4+-+ServiceNow+Draft#Create-technical-User)
- Password: <the user's password>
- Security: SSL with Certificate stored in DEFAULT SSL Client secure store

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Please test your connection:

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If you receive an HTTP status code 200 the connection is working. If you receive an error message, please verify host, port, username and password. Please ensure that a valid certificate is uploaded to STRUST.

Check connection

UNDER CONSTRUCTION

Create and maintain a configuration profile

Please refer to page /wiki/spaces/CC4C/pages/6459261061 for details.