Create a technical user or choose an existing user

• You need a technical user on ServiceNow side for communication from SAP Solution Manager to ServiceNow.

• Logon to your ServiceNow Instance with the technical user

  • Please check the logon to your ServiceNow Instance with the technical user created in the step before.

• Verify authorizations

  • Required role: Admin

  • Go to All → System Security → Users and Groups → Users

    

    Click “New” to create a new user.

    

    Make sure “Internal Integration User” is selected and a password is set.

    This users logon will be needed for the definition of the RFC destination on SAP side.

Configuration REST Message

Required Roles: admin or web_service_admin.

Go to All → System Web Services → Outbound → REST Message

Look for CC4_rest and open the record.

Choose under tab Authetification

• Authentification type - Basic

• Basic auth profile - create a authentification profile with SAP logon user and password