Create a technical user or choose an existing user

• You need a technical user on SNOW side for communication from SAP Solution Manager to SNOW.

• Logon to your SNOW Instance with the technical user

  • Please check the logon to your SNOW Instance with the technical user created in the step before.

• Verify authorizations

  • Required role: Admin

  • Go to All → System Security → Users and Groups → Users

    

    Click “New” to create a new user.

    

    Make sure “Internal Integration User” is selected and a password is set.

    This users logon will be needed for the definition of the RFC destination on SAP side.

Configuration REST Message

Required Roles: admin or web_service_admin.

Go to All → System Web Services → Outbound → REST Message

Look for CC4_rest and open the record.

Choose under tab Authetification

• Authentification type - Basic

• Basic auth profile - create a authentification profile with SAP logon user and password

Register/Refresh HTTPS certificate - Download in SNOW

• Please access your SNOW Instance e.g. by using the URL https://<host>:port/.

• Open certificate e.g. in Chrome by clicking the lock next to the URL and select “Connection is secure“ and “Certificate is valid”.

  

• In the “Details”-tab of the certificate-viewer you can export the certificate.

• 

• now that you’ve downloaded the certificate, you need to import it into your SAP system.

• Goto your SAP system and perform logon.

• Call transaction STRUST.

  • Select node “SSL Client DEFAULT”.

  • Execute menu action Certificate → Import.

    

     

  • Select certificate file previously saved.

  • Add imported certificate to certificate list by pressing the related button.

    

  • Perform save.

• In the “Details”-tab of the certificate-viewer you can export the certificate.

Create RFC Destination to SNOW

• Open transaction SM59 and Edit → Create.

• Name: <Whatever you want> (Proposal: SNOW)

• Type: G HTTP Connection to external server

• Technical Settings

  • Host: <Host of SNOW Instance>
    (You can find host and port of your SNOW instance in your URL address bar of your internet browser when logging into or working with SNOW)

  • Port: 443
    (For HTTPS or 80 for HTTP or whatever is used in your landscape.)

  • Path: Empty

• Logon & Security

  • Authentication: Basic

  • Username: SNOW-technical user with admin roles (or technical user with similiar authorizations)

    • (see also https://crossalm2.atlassian.net/wiki/spaces/JSMI/pages/6493995014/CC4+-+ServiceNow+Draft#Create-technical-User)

  • Password: <the user's password>

  • Security: SSL with Certificate stored in DEFAULT SSL Client secure store

• Please test your connection:

If you receive an HTTP status code 200 the connection is working. If you receive an error message, please verify host, port, username and password. Please ensure that a valid certificate is uploaded to STRUST.

Check connection

Create and maintain a configuration profile

Please refer to page /wiki/spaces/CC4C/pages/6459261061 for details.