Many clients have the need of using Cross Connector in languages different from English.
CC5 translation package are offered during the installation of the plugin, however, a additional module for translating Customer Created texts is needed.
The following text fields can be translated:
All Customer Actions
Email Subject
Email Body (HTML)
To Translate any text fields, you will need to create a Translation Tokens and enter their translation value. Please, translate the fields for all supported languages!
To create a new token, click on “Add Translation”:
Enter the requested fields:
Please, consider the rules for the translation:
[ Language ] Translation tokens should be used for all supported languages
[ Email? ] If this field is set to Yes, the field [ Translation ] will accept HTML texts
[ Token ] the translation token that will be used later
[ Translation ] Text / HTML used during the translation actions
Once the Translation Token is successfully created, please assign it to one of the translated areas:
The text will be translated based on the language defined on the Jira User Profile:
English:
German:
