Translation

Owned by CrossALM
Last updated: Apr 30, 2024
2 min read

A lot of clients have the need of using the Cross Connector in languages different from English.

A CC5 translation package is offered during the installation of the plugin, however, an additional module for translating Customer Created texts is needed.

The following text fields can be translated:

  1. All Customer Actions

  2. Email Subject

  3. Email Body (HTML)

To translate any text fields, you will need to create a Translation Tokens and enter their translation value. Please, translate the fields for all supported languages!

To create a new token, click on “Add Translation”:

Enter the requested fields:

Please, consider the rules for the translation:

  • [ Language ] Translation tokens should be used for all supported languages

  • [ Email? ] If this field is set to Yes, the field [ Translation ] will accept HTML texts

  • [ Token ] the translation token that will be used later

  • [ Translation ] Text / HTML used during the translation actions

 

Once the Translation Token is successfully created, please assign it to one of the translated areas:

The text will be translated based on the language defined on the Jira User Profile:

  • English:

  • German: