Import Automations

You find a connection test automation attached below to make sure your connection is working. You get a file with templates for 3 further automations after reaching out https://crossalm2.atlassian.net/servicedesk/customer/portal/6.

• Connection Test

• Create issue

• Change status

• Change fields

Please import this automations in your Jira project by going to the system settings and choosing “Global Automation”.

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Afterwards choose the three dots in the right corner and “Import rules”

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Configure Automations

After importing the automations you need to adapt some sections.

In every automation please change the following components if available:

• “Initiator is not”
  Insert your technical Jira user in “Criteria”
  

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• “Then: Create variable”
  Insert the domain of your Solution Manager System including port e.g. “sap.solman.com:443”
  

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• “And: Send web request GET”
  Adapt the client in the “Web request URL” and fill the authorization field with the passwort of your technical user from SAP Solution Manager, see documentation on page
  https://crossalm2.atlassian.net/wiki/spaces/JSMI/pages/6551666705/Set+Up+-+SAP+Side#Create-a-technical-service-user-or-choose-an-existing-user

Please be aware that Basic Authentication is used here, this means the value of the header needs to be base64 encrypted.

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Check connection

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To run the rule go to your Jira Project Settings again and open the “Connection Test Automation”.

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Then run the rule and check the results in the Audit log.

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