Create a technical user or choose an existing user

• You need a technical user on SNOW side for communication from SAP Solution Manager to SNOW.

• Logon to your SNOW Instance with the technical user

  • Please check the logon to your SNOW Instance with the technical user created in the step before.

• Verify authorizations

  • Required role: Admin

  • Go to All → System Security → Users and Groups → Users

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    Click “New” to create a new user.

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    Make sure “Internal Integration User” is selected and a password is set.

    This users logon will be needed for the definition of the RFC destination on SAP side.

Create API token

Go to your Jira Account Settings with the technical user→ Security → API Token
or use the link https://id.atlassian.com/manage-profile/security/api-tokens

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→ Create an API token and remember it for RFC destination creation on SAP side.

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Register/Refresh HTTPS certificate - Download in SNOW

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Please access your SNOW Instance e.g. by using the URL https://<host>:port/.

Open certificate e.g. in Chrome by clicking the lock next to the URL and select “Connection is secure“ and “Certificate is valid”.

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In the “Details”-tab of the certificate-viewer you can export the certificate.

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now that you’ve downloaded the certificate, you need to import it into your SAP system.

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Goto your SAP system and perform logon.

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Call transaction STRUST.

• Select node “SSL Client DEFAULT”.

• Execute menu action Certificate → Import.

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• Select certificate file previously saved.

• Add imported certificate to certificate list by pressing the related button.

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• Perform save.

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In the “Details”-tab of the certificate-viewer you can export the certificate.

Create RFC Destination to SNOW

• Open transaction SM59 and Edit → Create.

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Name: <Whatever you want> (Proposal: SNOW)

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Type: G HTTP Connection to external server

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Technical Settings

• Host: <Host of SNOW Instance>
  (You can find host and port of your SNOW instance in your URL address bar of your internet browser when logging into or working with SNOW)

• Port: 443
  (For HTTPS or 80 for HTTP or whatever is used in your landscape.)

• Path: Empty

Logon & Security

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Authentication: Basic

Username: SNOW-technical user with admin roles (or technical user with similiar authorizations)

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The following pages will guide you through the configuration process on ServiceNow side:

• CC4 / ServiceNow - ServiceNow Side - Set Up Prerequisites in ServiceNow

• CC4 / ServiceNow- ServiceNow Side - Payload configuration

Please make sure the following points are already set up on SAP Side before starting the ServiceNow configuration to assure an active connection:

• https://crossalm2.atlassian.net/wiki/spaces/JXFB/pages/6870663169/CC4+ServiceNow+-+Set+Up+-+SAP#Create-a-technical-service-user-or-choose-an-existing-user

• https://crossalm2.atlassian.net/wiki/spaces/

  JSMI

  JXFB/pages/

  6493995014

  6870663169/CC4+ServiceNow+-+Set+Up+

  ServiceNow

  -+

  Draft#Create

  SAP#Activation-of-

  technical-User)Password:<the user's password>

• Security: SSL with Certificate stored in DEFAULT SSL Client secure store

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• Please test your connection:

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If you receive an HTTP status code 200 the connection is working. If you receive an error message, please verify host, port, username and password. Please ensure that a valid certificate is uploaded to STRUST.

Check connection

Create and maintain a configuration profile

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• oData-Service