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Before starting the ServiceNow configurations, please make sure you have admin roles in ServiceNow |
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Refer to Section 6, "Guided Setup," for assistance with setting up the configuration. |
1. Create a technical user or choose an existing user
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this middleware endpoint should redirect forward to the OData-GET endpoint of SAP side; this will be used for all kind of synchronization actions
this middleware endpoint should redirect forward to OData Statusupdate status-update endpoint (PUT ISUPDATESTATUSSET); it will only be only used to trigger a status change on SAP side
this middleware endpoint should forward to OData field-update endpoint (POST ISCREATESET); it will be used to trigger creation of a ticket or update common field values
Connection Check
To ensure a connection to the SAP Solution Manager there are some components and an additional configuration on SAP side required before a connection can be established between ServiceNow and SolMan:
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For a detailed description see next page CC4 / ServiceNow- ServiceNow Side - Payload configuration
6 Guided Setup
For assistance in setting up the configuration on the ServiceNow side, you can refer to the Guided Setup. This guide will assist you by providing a step-by-step guide and navigating you to the specific ServiceNow pages where the customization has to be done.
Step 1:
Open the Guided Setup module.
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Step 2:
Open the Guided Setup “Configuration Guide CC4“ unter the “Configure products“ tab.
Step 3:
Click on Quick Start and start the setup.
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