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1. Create a technical user or choose an existing user

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Please use https:// to ensure security.

As a BETA version we offer the possibility to rewrite the extended url-endpoint to intermediate a middleware:

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1. this middleware endpoint should forward to the OData-GET endpoint of SAP side; this will be used for all kind of synchronization actions

2. this middleware endpoint should forward to OData status-update endpoint (PUT ISUPDATESTATUSSET); it will only be used to trigger a status change on SAP side

3. this middleware endpoint should forward to OData field-update endpoint (POST ISCREATESET); it will be used to trigger creation of a ticket or update common field values

Connection Check

To ensure a connection to the SAP Solution Manager there are some components and an additional configuration on SAP side required before a connection can be established between ServiceNow and SolMan:

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Your url may look something like https:// <instance name>.sap.<firm name>.com:<port> (most likely will the port differ from the url in “host endpoint”).

5.3 integration user

To trace (successful) inbound calls from SolMan in ServiceNow the definition of the integration user is required:

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Enter the user_id of the technical user previously created (see https://crossalm2.atlassian.net/wiki/spaces/JXFB/pages/edit-v2/6894452756#1.-Create-a-technical-user-or-choose-an-existing-user).

Configuration Payloads

For a detailed description see next page CC4 / ServiceNow- ServiceNow Side - Payload configuration

6 Guided Setup

For assistance in setting up the configuration on the ServiceNow side, you can refer to the Guided Setup. This guide will assist you by providing a step-by-step guide and navigating you to the specific ServiceNow pages where the customization has to be done.

Step 1:

Open the Guided Setup module.

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Step 2:

Open the Guided Setup “Configuration Guide CC4“ unter the “Configure products“ tab.

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Step 3:

Click on Quick Start and start the setup.

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