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5. Configuration Customizing
After installing the application, there will be some demo data for the configuration of the payloads (“parameter” set to *_payload)
Required role: x_calmg_cc4.customizing_user
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With “Parameter” you can select what to configure.
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After installing the application, there will be some demo data for the configuration of the payloads (“parameter” set to *_payload). But first we concentrate on the configuration of some last technical base information.
5.1 Configuration ext_sys_guid
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configuring the ext_sys_guid is not necessary if the payloads for the tasks (incident task or change task) contain a GUID attribute. |
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This will address the given configuration profile and is the default value for all tickets, unless redefined in specific payload definition (see section 3.3.2)
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5.2
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Configuration URLs
“host endpoint” and “jump url” are required to enable the communication to the SAP system and creation of a jump-link to the connected ticket.
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5.2.1 Host endpoint
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Select host endpoint for Parameter and enter the url to your SAP instance in Value.
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Please use https:// to ensure security.
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Connection Check
To ensure a connection to the SAP Solution Manager there are some components and an additional configuration on SAP side required before a connection can be established between ServiceNow and SolMan:
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To configure the above, please follow the SAP-side configuration instructions |
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Testing the Connection
To ensure successful configuration of the host endpoint url (and implicitly Authentication profile) you can click the “Check Connection” button after creating the entry in Customizings:
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Please check the troubleshooting & support section for help. |
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5.2.2
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Jump url
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Select jump url for Parameter and enter the url of your SAP instance in Value.
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