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Before starting the ServiceNow configurations, please make sure you have admin roles in ServiceNow |
1. Create a technical user or choose an existing user
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2. Configuration REST Message
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Go to All → System Web Services → Outbound → REST Message
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3. Activation/Deactivation Business Rules (Automations)
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Navigate to All → System Definition → Business Rules:
Filter for: Application is CC4.
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4. Activation/Deactivation UI Actions (Buttons)
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Navigate to All → System Definition → UI Actions:
Filter for: Application is CC4.
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3.1. Configuration ext_sys_guid
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configuring the ext_sys_guid is not necessary if the payloads for the tasks (incident task or change task) contain a GUID attribute. |
The ext_sys_guid defines thename of the configuration profile on SAP-side.
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