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Create a technical user or choose an existing user

  • You need a technical user on ServiceNow side for communication from SAP Solution Manager to ServiceNow.

  • Logon to your ServiceNow Instance with the technical user

    • Please check the logon to your ServiceNow Instance with the technical user created in the step before.

  • Verify authorizations

    • Required role: Admin

    • Go to All → System Security → Users and Groups → Users

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      Click “New” to create a new user.

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      Make sure “Internal Integration User” is selected and a password is set.

      This users logon will be needed for the definition of the RFC destination on SAP side.

Configuration REST Message

Required Roles: admin or web_service_admin.

Go to All → System Web Services → Outbound → REST Message

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Look for CC4_rest and open the record.

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Choose under tab Authetification

  • Authentification type - Basic

  • Basic auth profile - create a authentification profile with SAP logon user and password