{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Customer Actions correspond to all of the actions available to users. This includes technical actions executed by the system, as well as freely definable actions.","type":"text"}]},{"type":"paragraph","content":[{"text":"In order to configure the Customer Actions navigate to ","type":"text"},{"text":"Customer Actions","type":"text","marks":[{"type":"strong"}]},{"text":" and press the ","type":"text"},{"text":"Add Customer Action ","type":"text","marks":[{"type":"strong"}]},{"text":"button.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":760,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":766,"alt":"image-20240528-134054.png","id":"a0caf208-db76-4fae-9788-7fed8c3fbbe9","collection":"contentId-6234145692","type":"file","height":469}}]},{"type":"paragraph","content":[{"text":"Fill out the following 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list","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[140.0]},"content":[{"type":"paragraph"}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[310.0]},"content":[{"type":"paragraph","content":[{"text":"Import","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[310.0]},"content":[{"type":"paragraph","content":[{"text":"Uses to import transport request in th next system.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[140.0]},"content":[{"type":"paragraph","content":[{"text":"Import","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[140.0]},"content":[{"type":"paragraph"}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[310.0]},"content":[{"type":"paragraph","content":[{"text":"Custom","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[310.0]},"content":[{"type":"paragraph","content":[{"text":"You are also free to define your own actions. You can define as many custom actions as you see fit.","type":"text"}]},{"type":"paragraph","content":[{"text":"Action type Custom is not used for technical operations on the transport itself and acts as a custom label as well as triggering the mail notification below.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[140.0]},"content":[{"type":"paragraph","content":[{"text":"up to you","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[140.0]},"content":[{"type":"paragraph"}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[310.0]},"content":[{"type":"paragraph","content":[{"text":"Sort","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[310.0]},"content":[{"type":"paragraph","content":[{"text":"Used to sort the list of the transport requests","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[140.0]},"content":[{"type":"paragraph","content":[{"text":"Sort","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[140.0]},"content":[{"type":"paragraph"}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[310.0]},"content":[{"type":"paragraph","content":[{"text":"ToC","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[310.0]},"content":[{"type":"paragraph","content":[{"text":"Used to create and import a transport of copies in the next system. The ToC will be shown in the list. ","type":"text"},{"type":"hardBreak"},{"text":"(Only possible for modifiable transports)","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[140.0]},"content":[{"type":"paragraph","content":[{"text":"Transport of copies","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[140.0]},"content":[{"type":"paragraph"}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[310.0]},"content":[{"type":"paragraph","content":[{"text":"Upload","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[310.0]},"content":[{"type":"paragraph","content":[{"text":"Used to upload a transport request.","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[140.0]},"content":[{"type":"paragraph","content":[{"text":"Upload","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[140.0]},"content":[{"type":"paragraph"}]}]}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"paragraph","content":[{"text":"After creating the Customer Actions you will be able to see them:","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":760,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":765,"alt":"image-20240528-144239.png","id":"1f8038b2-38ec-4e49-a1f6-6159092b9275","collection":"contentId-6234145692","type":"file","height":476}}]},{"type":"paragraph","content":[{"text":"You can edit an Action by pressing the ","type":"text"},{"text":"edit","type":"text","marks":[{"type":"strong"}]},{"text":" button or deleting it by pressing the ","type":"text"},{"text":"delete","type":"text","marks":[{"type":"strong"}]},{"text":" button.","type":"text"}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Email Template","type":"text"}]},{"type":"paragraph","content":[{"text":"The Cross Connector also includes an email sending functionality which consists of notifying different recipients assigned to an issue about actions that were executed for a specific Transport Request. For this you have to define who should be notified and prepare an HTML-Template located on the right side of the Transport Management Configuration page. This email can be written with variables that are provided by the Connector itself.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":831,"id":"01823187-f1af-45ca-9bf3-9c3501c82849","collection":"contentId-6234145692","type":"file","height":646}}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"HTML Email template example","type":"text"}]},{"type":"paragraph","content":[{"text":"This is an example of an HTML template. As mentioned above, you can compose the Template as you wish with the variables that are available.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Email Variables","type":"text"}]},{"type":"paragraph","content":[{"text":"#JIRA_ISSUE_KEY# - the key of the ticket in Jira","type":"text"},{"type":"hardBreak"},{"text":"#JIRA_ISSUE_URL# - the URL to reach the ticket in the Jira server","type":"text"},{"type":"hardBreak"},{"text":"#RECIPIENT_DISPLAYNAME# - the name to whom the email is sent","type":"text"},{"type":"hardBreak"},{"text":"#SENDER_DISPLAYNAME# - the name of the current user that triggers the action","type":"text"},{"type":"hardBreak"},{"text":"#CUSTOMER_ACTION# - the name of the action that was executed (also works for INITIAL and DELETE)","type":"text"},{"type":"hardBreak"},{"text":"#AFFECTED_REQUESTS# - Requests that were affected by the action","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Email Template","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Subject","type":"text"}]},{"type":"codeBlock","content":[{"text":"#JIRA_ISSUE_KEY#: #CUSTOMER_ACTION#","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Body","type":"text"}]},{"type":"codeBlock","content":[{"text":"

Dear #RECIPIENT_DISPLAYNAME#,

\n\n

The action #CUSTOMER_ACTION# was executed for the for the following Transport Requests:

\n\n

#AFFECTED_REQUESTS#

\n\n

For more details, access #JIRA_ISSUE_KEY#.

\n\n

Kind regards,

\n\n

#SENDER_DISPLAYNAME#

\n","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Verify","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":991,"id":"f2331ba2-66b9-4c28-ba20-5ad3141d01db","collection":"contentId-6234145692","type":"file","height":446}}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]}],"version":1}

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