Which scenarios are supported by the Cross Connector? Is there a CC solution for integration ChaRM <-> Jira?

Owned by CrossALM
Last updated: Apr 30, 2024
1 min read

In short: Yes, CC4 is able and ready to connect Jira with ChaRM. This is our main use case for CC4 additionally to the Focused Build integration scenario.

 We are supporting following integration scenarios right now:

  1. Jira <-> TMS/CTS

  2. Jira <-> FB R2D

  3. Jira <-> ChaRM (Change Request Management)

  4. Jira <-> RM (Requirements Management)

  5. Jira <-> ITSM (Incident, Problem, Service Request)

  6. Jira <-> QGM (Quality Gate Management)

Scenario 1 is supported by CC5 and all others (2-6) are supported by CC4.

Scenario 1 is supporting Jira Server, Jira Data Center and Jira Cloud. On SAP side, we are supporting any ABAP transports from SAP Netweaver 7.0+ including S/4 HANA Private Edition and S/4 HANA On-Premise. gCTS is supported as well (push to git during transport release, no import control). CTS+ might be supported too (not validated yet). Support of cCTS is not planned so far. Support of cTMS is planned.

Scenario 2-6 is supporting Jira Server and Jira Data Center. A Solution supporting Jira Cloud is available since 2023. A Solution supporting other external tools like ServiceNow, HP Service Center, Remedy, … or other SAP Solution Manager Instances will be available soon.

Please also have a look at Is Quality Gate Management (QGM) supported by the Cross Connector?, What kind of Transport Requests are supported? Is a collaboration with ChaRM, CTS+, cCTS, cTMS, ATO, gCTS possible? and Cross Connector