This section will cover the functionalities and the use of Cross Connector.
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Cross Connector is a Synchronization Add On for Jira that enables you to connect your Jira Tickets (Issue Types) with your SAP Solution Manager CRM documents (Focused Build Business Requirements). After installing the Add On and configuring it, two new components will be available on the Issue Page:
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Cross Connector - Details: This block will describe the status of the synchronization between the systems, the jump in URL to access the ticket on SAP Solution Manager and additional functionalities to Resync the ticket in case of communication failures.
Cross Connector Log: All Cross Connector related activities will be registered on this block.
First Synchronization
To be able to synchronize tickets from Jira to SAP Solution Manager, the status that describe the correct moment of the synchronization must be enabled. The creating moment is defined based in 2 definitions:
The Jira Workflow you have implemented
The first Status synchronization you have mapped in the Cross Connector
Case 1 - Synchronization when the Jira Ticket is in a specific status
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In Cross Connector configuration, the status Draft (Initial status on the Jira Workflow) is not mapped. Therefore, considering our Cross Connector configuration, To be Approved is the initial Status: for the synchronization process:
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In case of synchronization issues, the user is immediately informed about the synchronization status. Whith no support from the Jira Administrator, the end-user can retriger the sync process by clicking on the button Re-sync on the Jira Ticket page:
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A new window will popup pop up and the resynchronization process needs to be confirmeconfirmed:
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Case there are still issues on the synchronization, an error message will be shown on this pop-up:
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Some synchronization cases will be extremely complicated to be solved and the automatic procedure will not be able to fix the issues. In cases of this issue happens, even though you have the correct status in both sides, the synchronization status will always be showing
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