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Since the Cross ALM’s Cross Connectors work with ServiceNow tasks (incident_task, change_task, tec.) within the ServiceNow system of customers, it is important to mention that Cross ALM does not have access to the content (such as Summary, Description, Assignee, Reporter etc.) of the Tasks that work with the Cross Connectors or to any private information of the customer’s ServiceNow instances. Cross ALM has only access to the data provided by the ServiceNow MarketplaceStore. This data may include the start date of usage of the Add-On, License ID, contact’s name, hosting type or number of users in ServcieNow Instance.
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