With the report /XALM/CC4_MASS_SYNC, it is possible to send multiple tickets to an externel systemdefined in Configuration Profile external system defined in the configuration profile (for configurationsteps see CC4 Create and maintain configuration profile).
...
You can easily schedule the report as job in the backgrondbackground, which then can synchronize for example every hour the tickets of a certain transaction type. The configuration of SCOM or PPf-Actions would not be necessary.
Use Case 2: Mass synchronization after down time
...