Cross ALM - Support and Helpdesk

{"xsrfToken":"e6aaa5fcededf550319b8489edd0ef37a776eb6c_lout","branding":{"id":"6","key":"ccfb","name":"Cross ALM - Support and Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/155b77c2-df1a-4532-b25e-b81540f1ca8f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWVmMmNlMi04YjczLTQ2ZTQtYmJmMS0zZjBlNTUzM2MyMjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE1NWI3N2MyLWRmMWEtNDUzMi1iMjVlLWI4MTU0MGYxY2E4ZiI6WyJyZWFkIl19LCJleHAiOjE3NTIwNjk1OTAsIm5iZiI6MTc1MjA2ODk5MH0.cFz6rTZFZNu_vaLAq2V6Qc6udM_WxSO5GKJ_7ypBO7Q&client=a9ef2ce2-8b73-46e4-bbf1-3f0e5533c221&mode=fit","logoId":"155b77c2-df1a-4532-b25e-b81540f1ca8f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004c79","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/14e75d53-d351-4d61-a5d4-3fcc14bf0da9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWVmMmNlMi04YjczLTQ2ZTQtYmJmMS0zZjBlNTUzM2MyMjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE0ZTc1ZDUzLWQzNTEtNGQ2MS1hNWQ0LTNmY2MxNGJmMGRhOSI6WyJyZWFkIl19LCJleHAiOjE3NTIwNjk1OTAsIm5iZiI6MTc1MjA2ODk5MH0.iOt3H4RkYgglBxOhG0pk9iI_nBQq-N8aVYaw3wuN_V0&client=a9ef2ce2-8b73-46e4-bbf1-3f0e5533c221&height=300&mode=fit","bannerMediaApiFileId":"14e75d53-d351-4d61-a5d4-3fcc14bf0da9","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#004c79","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"6","key":"ccfb","projectId":11229,"serviceDeskId":6,"name":"Cross ALM - Support and Helpdesk","description":"<p>Welcome!<br> From this Supportdesk you can raise tickets for all products developed by Cross ALM.</p>\n<p>Right now we offer support for the following products:<br> CC4 - Cross Connector for Jira / SAP Solution Manager,<br> CC4 - Cross Connector for ServiceNow / SAP Solution Manager,<br> CC5 - Cross Connector Jira for SAP DevOps automation,<br> CA1 - Cross Archiver for ITSM/ChaRM and<br> CA2 - Cross Archiver for Testmanagement</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"58","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10972,"iconUrl":"https://crossalm2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10972","groups":[16],"key":""},{"id":"62","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10981,"iconUrl":"https://crossalm2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10981","groups":[16],"key":""},{"id":"221","name":"Request SAP Transport","descriptionHtml":"","callToAction":"Request SAP Transport","introHtml":"<p>Use this request type to get the newest transport for your product.</p>","icon":10885,"iconUrl":"https://crossalm2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10885","groups":[16],"key":""},{"id":"64","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10975,"iconUrl":"https://crossalm2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10975","groups":[16],"key":""},{"id":"57","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10956,"iconUrl":"https://crossalm2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10956","groups":[16],"key":""},{"id":"61","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10963,"iconUrl":"https://crossalm2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10963","groups":[],"key":""},{"id":"60","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10985,"iconUrl":"https://crossalm2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10985","groups":[],"key":""},{"id":"59","name":"Product Demo access","descriptionHtml":"","callToAction":"Product Demo access","introHtml":"<p>Want to try out our products for yourself? Request Access to our Demo Landscape here.</p>","icon":10977,"iconUrl":"https://crossalm2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10977","groups":[],"key":""},{"id":"63","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10971,"iconUrl":"https://crossalm2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10971","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[57,58,62,64,221]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f07d8521-5ef8-3bea-affb-823821105257","appLinkName":"System Confluence","appLinkUrl":"https://crossalm2.atlassian.net/wiki","spaceKey":"JXFB","spaceName":"Cross Connector","spaceUrl":"https://crossalm2.atlassian.net/wiki/spaces/JXFB","isServer":false},"labels":[],"projectKey":"CCSUPDESK","serviceDeskId":6,"kbLinkDomainURLs":["https://crossalm2.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCSUPDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWVmMmNlMi04YjczLTQ2ZTQtYmJmMS0zZjBlNTUzM2MyMjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMjI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwNzAxOTAsIm5iZiI6MTc1MjA2ODk5MH0.afCIKGegjqEDpQrG2pKN789WPL7qvpQE6roStTtnYcM","targetCollection":"upload-project-11229","endpointUrl":"https://api.media.atlassian.com","clientId":"a9ef2ce2-8b73-46e4-bbf1-3f0e5533c221","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":64,"projectId":11229,"issueType":{"id":"10005","name":"New Feature"},"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>See a place where we can do better? We're all ears.</p>","instructions":"","icon":10975,"iconUrl":"https://crossalm2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10975","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10733","fieldConfigId":"12050","label":"What product is this for?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10247","label":"CC4 / SAP Cross Connector for Jira / Solution Manager","selected":false,"children":[]},{"value":"10582","label":"CC4 / SAP Cross Connector for ServiceNow / SAP Solution Manager","selected":false,"children":[]},{"value":"10245","label":"CC5 / SAP Cross Connector for Jira / Transport Management System","selected":false,"children":[]},{"value":"10322","label":"CA1 / Cross Archiver for ITSM/ChaRM","selected":false,"children":[]},{"value":"10323","label":"CA2 / Cross Archiver for Testmanagement","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/64","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/64","calendarParams":{"firstDay":0,"date":"2025-07-09T13:49:50+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f07d8521-5ef8-3bea-affb-823821105257","appLinkName":"System Confluence","appLinkUrl":"https://crossalm2.atlassian.net/wiki","spaceKey":"JXFB","spaceName":"Cross Connector","spaceUrl":"https://crossalm2.atlassian.net/wiki/spaces/JXFB","isServer":false},"labels":[],"projectKey":"CCSUPDESK","serviceDeskId":6,"kbLinkDomainURLs":["https://crossalm2.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhOWVmMmNlMi04YjczLTQ2ZTQtYmJmMS0zZjBlNTUzM2MyMjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMjI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwNzAxOTAsIm5iZiI6MTc1MjA2ODk5MH0.afCIKGegjqEDpQrG2pKN789WPL7qvpQE6roStTtnYcM","targetCollection":"upload-project-11229","endpointUrl":"https://api.media.atlassian.com","clientId":"a9ef2ce2-8b73-46e4-bbf1-3f0e5533c221","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=crossalm2","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e6aaa5fcededf550319b8489edd0ef37a776eb6c_lout","baseUrl":"https://crossalm2.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://crossalm2.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"300000000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a9ef2ce2-8b73-46e4-bbf1-3f0e5533c221","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"186f44d886cf46e99ead3d7fd5f0d2bf","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}