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  2. Cross ALM - Support and Helpdesk

Cross ALM - Support and Helpdesk

Welcome!
From this Supportdesk you can raise tickets for all products developed by Cross ALM.

Right now we offer support for the following products:
CC4 / SAP Cross Connector for Jira / Solution Manager
CC4 / SAP Cross Connector for ServiceNow / SAP Solution Manager
CC5 / SAP Cross Connector for Jira / Transport Management System
CC6 / SAP Cross Connector for Jira / SAP PS
CA1 / Cross Archiver for ITSM/ChaRM
CA2 / Cross Archiver for Testmanagement

Report a bug

Tell us the problems you're experiencing.

Required fields are marked with an asterisk*
Powered by Jira Service Management
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